http://sclohonet.blogspot.com/2009/02/stinky-customer-service.html
Last week I attended a seminar that mentioned that customer service satisfaction is actually down right now. This report from Business weeks explains why this can hurt even the best brands: Customer Service in a Shrinking Economy How companies are struggling to maintain customer service amid sinking sales and declining employee morale By Jena McGregor , Aili McConnon and David Kiley Hertz ( HTZ ) couldn't ask for a better customer than Richard M. Garber. The Cleveland-based busine
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